Frequently Asked Questions

All of us at RelaxU LLC understand that purchasing a new massage chair can spark a few questions. We are here to help shed some light on a few of the most asked questions so you can make a more informed decision.

If you’ve been shopping around for a massage chair, you’ve no doubt noticed that 2D, 3D and 4D models are available. And if you’re wondering how the technology differs, you’re not alone – we get this question from customers quite frequently.

The simple answer is that 2D roller technology has been the standard for many years, while 3D chairs are designed to improve the quality of massage. Therapeutic chairs with 4D technology are the newest to hit the market, and they further enhance the massage experience. For a more detailed explanation, take a look at the following guide.

2D Massage Chairs

In a 2D chair, the massage rollers move in two ways – up and down, extending from the neck to the lower back, and side to side. This type of movement can be effective in relieving back pain, soothing sore muscles and easing stress. Many high-quality 2D chairs also feature heat therapy and zero gravity positioning to provide a solid massage experience.

3D Massage Chairs

The rollers in a chair with 3D technology move up and down as well as side to side – plus, the roller heads can also push outward from the track to get deeper into the neck and back. And, each user can control the degree of protrusion to increase or decrease the intensity of the massage. With heat and zero gravity features, premium 3D massage chairs provide exceptional relaxation and rejuvenation.

4D Massage Chairs

Therapeutic chairs with 4D technology deliver the same benefits as those with 3D technology, but 4D rollers take the massage experience a step further. Designed to mimic the time-tested techniques of Japanese massage therapists, the rollers speed up and slow down at various points to give attention to muscle areas that need it most. Users have control over the rhythm and depth of massage, and many people say that 4D chairs offer the most human-like touch.

All standard shipping is a curbside delivery service. This offer covers most items shipped by ground within the contiguous U.S. By curbside delivery, massage chairs will arrive UNASSEMBLED in its original factory boxes unless otherwise mentioned. The trucking company will deliver the items to your driveway or entryway, and you will be responsible for entering it into your residence or business. Since massage chairs are heavy, you may require assistance from a friend or a family member.

Whether you’re in Mequon, Cedarburg, Brookfield, Oconomowoc, the greater Milwaukee area or beyond, we promise to fulfill your dream of a perfect massage. We also ship anywhere in the Continental United States.

We have 1yr Parts & Labor / 2-3yr Parts Only for FREE. We also have options for 1yr Extended Parts & Labor for $149.95 or 2yr Extended Parts & Labor for $249.95.

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We have sales on products at various times throughout the year. We do not have a set calendar for sales but check back if you do not find an option that fits your budget or call us for information on possible upcoming promotions.

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